These and conditions will apply to you once you have agreed and confirmed a session.
You are advised to pay special attention to the provisions related to cancellation, lateness, fees and liability.
1. My Obligations
1.1 I will use my skills and knowledge to design a safe programme of exercise that will take into account your personal goals, fitness levels, likes and dislikes related to exercise. I will provide the coaching, advice and support to help you achieve your goals. I will advise if your goals are unrealistic or unattainable. I will maintain a professional attitude and manner throughout every session.
2. The Client’s Obligations
2.1 All clients must be over 16 years of age. Any information, written or verbal, provided by the client will be kept strictly private and confidential. If I require further medical information from a practitioner, the client must provide such details.
2.2 It is understood between the client and myself that both must commit to any programme set and provide honest and appropriate feedback in order to achieve results.
2.3 The client is required to arrive punctually for each training session so that a full session can be undertaken on each visit.
2.4 The client is required to wear appropriate clothing and footwear.
2.5 The client is required to warm up sufficiently if they have been taught an appropriate warm up.
3. Health Screening
3.1 All clients must provide the necessary information required to achieve goals such as a food diary.
3.2 I may require a letter of ‘medical clearance’ from your GP if certain information has been disclosed in your medical history questionnaire. Please be aware that your GP may charge a fee for providing this letter.
3.3 I cannot be held liable in any way for any injuries or illness experience pursuant to undisclosed or unknown medical conditions. All clients must immediately notify me of any changes to their medical information should their health change.
4. Cancellation Policy
4.1 24 hours’ notice of cancellation is required from the client for all appointments.
4.2 Notice of less than 24 hours will incur full payment of the session fee and loss of the session. If I need to rearrange your session due to my own illness or circumstance, your next appointment will be free of charge.
5.Rearranging a session
5.1 At least 24 hours’ notice is required from the client to rearrange a session; which will be subject to availability. If I am unable to rearrange the session at the time you require, you must either schedule for an alternative time, keep the existing the session or cancel.
5.2 If I need to rearrange a session I will give you at least 24 hours’ notice. In the event of the client not being able to rearrange your next session will be free of charge.
6. Payment terms
6.1 You will be invoiced on the last working day of each month for all sessions completed in that calendar month.
6.2 Payments must be made via bank transfer. Full account details for payments are provided at the top of your invoice.
6.2.1 Payment must be made within seven days of the invoice date
6.2.2 If payment is not received within seven days a £5 administration fee will be charged
6.2.3 If payment is not received within 21 days a £10 administration fee will be charged.
7. Serious illness or injury
7.1 In the event of serious illness or injury you will only be able to recommence training when you are certified as fit and ready and once documentation from a medical professional has been provided at my request.
8. Lateness Policy
8.1 If the client is late for a session the session cannot be extended and will end at the appointed time.
8.2 If I am late additional time will be added to the session or to subsequent sessions if possible. If I am late due to travel or other circumstances, the equivalent monetary value in time missed will be deducted from your next invoice.
8.3 If the client arrives more than 15 minutes late for a scheduled appointment, I may leave the premises and the appointment will be logged as a cancelation and payable in full.
9. Contact
9.1 You may contact me with general questions relating to your goals as often as needed via text, telephone or e-mail. I will respond as soon as possible, usually within 24 hours but this maybe longer if circumstances dictate. I kindly request that no phone calls be made after 8pm. Any contact made after 8pm or on a scheduled day off, will not be responded to until the following day.
10. Liability
10.1 You accept that participating in exercise has a risk of causing injury, both minor and potentially major and possibly death.
11. Miscellaneous
11.1 I may amend these terms and conditions from time to time without notice. All sessions, packages and purchases made from the date that the amended terms are dated, will be governed by those new terms. I will inform you if any new terms affect any current bookings you may have.
11.2These terms and conditions shall apply when you make a booking. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) whether oral or in writing. It is advised that you print off and keep safe a copy of these terms and conditions.
11.3 You are advised to read (and are responsible for reading) and understand all information fully.
11.4 Any gestures of goodwill are purely that and will not form any part of any legal agreement/contract.
I understand that I have read this form in its entirety before undertaking my first session or when requested by James Toff and accept full responsibility for my own health/well being during all training participation with James Toff. By checking Accept and writing your name below this document confirms my acceptance of the terms and that I comply with this disclaimer.
